All Claims

Public Liability

As long as businesses are open to the public, there will be exposure to accidents occurring. In any situation that an accident occur, these are the steps to follow:

What to do in the event of a claim

Notify us immediately after discovery of an incident which may give rise to a claim under the policy.

Notify the police if there is evidence of criminal or malicious activity involved.

Take reasonable measures to mitigate the loss.

Documents required

  • Completed Claim Form
  • Incident Report
  • Police Report
  • Colour Photos of damaged property and location
  • CCTV footage showing circumstances of incident
  • Assessment Report from repairer on the cause and extent of the property damage
  • At least 2 Repair/Replacement Quotations
  • Purchase invoice/receipt of damaged property
  • Tenancy and/or Contract Agreement with independent contractors (where applicable)
  • Third party claimant’s letter of intention to claim, Writ of Summons, etc.

Important note

Do not admit liability without the written consent of AXA. Please refrain from discussing liability with any Third Party and submit to us immediately upon receipt of all correspondence from any third party indicating their intention to claim or the Writ of Summons for our handling.

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